Holiday Protection Policy

You are covered up to £ 15,000 (this depends on the currency in which you made the booking).
Every vacation should be smooth and stress-free, so we’ve put our money where our mouth is by offering Payment Protection on your stay if access to the property is prevented or denied upon check-in. 

Found your stay for less elsewhere? We'll match the price and give you a £50 voucher

We only rent villas that we personally manage!
This makes us very different from the vast majority of rental agents who often have hundreds of properties to market, and are trying to assist with your selection, but have often never seen the villas they rent. We can answer even the most detailed queries about our properties, and manage the most intricate requests to ensure that both your expectation, and your holiday experience, is fulfilled to the highest standard.

For you, this means we are fully responsible for managing every aspect of your luxury holiday from the initial contact, right through to making sure your villa is spotlessly clean, and the ultimate-in-luxury awaits when you arrive.

Your enjoyment and complete satisfaction is our number one priority!
Lastly, our goal is not to just rent you one of our villas – it is to ensure you have a wonderfully luxurious holiday in a stunning location, enjoyed in one of our beautiful properties. This can only happen when your villa meets and exceeds your expectations; when our service makes you feel at home, and when your holiday comes to an end, all you want to do is return. Until all these goals are met, we are not happy. Please read a selection of our reviews. I think they will quickly reveal our commitment to ensuring that everything exceeds your expectations.

How do I find and book a holiday rental?

  • 1. Search for your ideal rental. You can search by filters or by top menu.
  • 2. Contact the holiday rental Property Manager to confirm availability.
  • 3. Book the property by submitting payment directly to the owner of the property via bank transfer.

How do I enquire a holiday?

  • 1. Find the listing you would like to enquire about.
  • 2. Look for the "Contact Property Manager" in the right side of the primary photo or "Enquire Now" button.
  • 3. Fill out the form and submit it. You should be contacted by the Property Manager in less than 12 hours.

What do I do if I have not received a response to my enquiry?

  • 1. Confirm that your enquiry was delivered, look in your email account for an enquiry confirmation email from us.
  • 2. Responses can go directly to your email Junk/Spam folder, depending on your personal email settings. Check that folder and adjust your settings if necessary to allow future enquiry responses to go into your inbox.
  • 3. To ensure your inquiries do not get lost in your spam or junk folders, adjust your email client's filter settings to allow for incoming messages from us.

How do I pay securely for a holiday rental?

Avoid the following practices

  • 1. Never pay by cash, cheques made out to cash, or instant money transfer services such as Western Union or Money Gram. These payment methods are preferred by criminals, and using them will void any guarantees from us, including the Basic Rental Guarantee.

Sign a rental agreement

  • 1. Review and sign a rental agreement prior to making a payment.
  • 2. Each holiday rental property typically has its own cancellation policies and house rules. Carefully review this information and reach out to the owner or manager if you have any questions or concerns.

Only pay using bank transfer directly to the property's owner's bank account to be covered by our Traveller Protection.

Accepted payment methods
Direct bank to bank transfer directly into the owner's bank account.

Cancellation and refunds

  • Bookings cancelled 4 weeks before arrive are eligible for 100% refund.
  • Bookings cancelled 3 weeks before arrive are eligible for 70% refund.
  • Bookings cancelled 2 weeks before arrive are eligible for 50% refund.
  • Bookings cancelled less than 2 weeks before arrival are not eligible for a refund.
  • Special conditions may apply for late cancellations and refunds may be applied.

Peace of Mind Payment Protection scheme!

All properties we manage have rental licenses*. When you rent a legally registered property you have:

  • -Guarantee that your payments are secure. 
  • -Guaranteed level of facilities 
  • -Guarantee of quality 
  • -Guarantee that the villa has the officially required safety standards

What is Payment Protection?

Payment Protection gives guests extra peace of mind when booking a rental through our website. It means that we will offer a full refund for your stay if:

You’re prevented or denied access to your rental when you check in. Failure to access a property must have been reported to us on the start date of your scheduled stay.
The property is misrepresented (differing substantially to what was advertised).
Payment was made properly but not received by the correct owner or manager.

You are covered up to £ 15,000 (this depends on the currency in which you made the booking).

It’s important to remember...

To be covered by our Payment Protection guarantee, you must pay for your stay using our payment platform ( Wire Bank transfer directly to the owner bank account). This includes both the deposit and balance (if you paid in two instalments) and also the damage security deposit required.

Claims cannot be made if you choose to stay at the property overnight.
Claims must be submitted by the individual who made the booking.

How do I make a claim?

Contact us at on the first day of the rental period. Please attach a copy of your passport or driving licence for identification purposes.
Payment for successful claims will be returned to the bank account you used to book the property.